Shaik Ishaq

MOFAIC Agent | Logistics Operations

Profile summary

Career highlights

Key skills

Professional experience

Coordinates customs declaration compliance and payment verification processes within the MOFAIC dashboard. Manages communication with ministry officials to resolve technical system issues and ensures adherence to regulatory documentation standards.

• •Submits commercial invoice applications exceeding 10 in value through the MOFAIC portal.
• •Facilitates resolution of pending cases by maintaining direct follow-up communication with ministry representatives.
• •Trains new agents on internal company policies, operational procedures, and system workflows.
• •Maintains professional standards during all customer interactions to ensure service consistency.

Manages import and export documentation workflows for international shipments. Ensures adherence to UAE customs regulations and compliance standards while coordinating with regulatory bodies to facilitate the movement of goods.

• •Prepare, review, and submit customs declarations, commercial invoices, packing lists, and certificates of origin.
• •Process all documents required for import and export according to UAE customs regulations.
• •Classify goods using HS codes and ensure shipments comply with national and international regulations.
• •Strong knowledge of UAE Customs regulations and compliance requirements.
• •Proficiency in customs systems such as Dubai Customs Mirsal 2.
• •Strong problem‑solving skills for handling clearance delays and disputes.

Steered the validation of international freight and duty financial documentation, ensuring alignment with corporate billing standards and regional customs regulations. Managed the end-to-end verification process for import and export charges to maintain fiscal accuracy across logistics operations.

• •Generate and process invoices for logistics and transportation services, ensuring accuracy.
• •Check correctness of billing information, shipping rates, and applied tariffs or duty charges.
• •Verify customs duty, VAT, and other applicable charges for imported/exported shipments.
• •Ensure compliance with DHL billing standards, customer billing terms, and accounting procedures.

Shaped sales operations for consumer electronics and home appliances, steering engagement across individual and corporate accounts. Influenced market reach by managing lead generation pipelines and establishing long-term partnerships with a diverse client base.

• •Cultivated strong relationships with existing and potential customers, driving repeat business and referrals.
• •Built multiple customer relationships and cultivated long-term partnerships.
• •Generated leads and followed up on customer inquiries.
• •Created email lists and performed cold calls to communicate product information and promotions to customers.
• •Provided training sessions for new employees on product features, benefits, and selling techniques.

Coordinates customs clearance operations for commercial shipments, managing compliance requirements and documentation workflows. Acts as the primary point of contact for ministry-level inquiries and internal system troubleshooting to ensure operational continuity.

• •Manages commercial invoice applications for values exceeding 10 in the MOFAIC dashboard to prevent unauthorized payment generation.
• •Trains new agents on internal systems, company policies, and clearance procedures to ensure adherence to operational standards.
• •Resolves pending ministry cases through direct follow-up and technical support for IT-related issues.

Architects the customs documentation workflow for international shipments, ensuring alignment with UAE regulatory standards. Steers the preparation and submission of commercial invoices, packing lists, and certificates of origin to maintain operational flow.

• •Classifies goods using HS codes to ensure shipments comply with national and international regulations.
• •Resolves clearance delays and disputes by applying knowledge of Dubai Customs Mirsal 2 systems.
• •Processes import and export documentation in accordance with UAE customs requirements.

Managed financial documentation and billing accuracy for international logistics operations. Oversaw the validation of freight and duty invoices against established shipment data and contractual rates to ensure adherence to corporate accounting standards.

• •Verified customs duty, VAT, and applicable charges for imported and exported shipments to ensure compliance with billing standards.
• •Checked billing information, shipping rates, and applied tariffs to confirm alignment with customer terms and accounting procedures.

Influenced consumer electronics and home appliance sales strategy by managing direct engagement with individual and corporate accounts. Steered the expansion of the client base through targeted outreach and the formalization of internal training protocols for incoming staff.

• •Executed cold calling and email list development to communicate product specifications and promotional offers to prospective customers.
• •Facilitated training sessions for new employees covering product features, technical benefits, and established selling techniques.
• •Managed long-term partnerships with existing clients to secure repeat business and facilitate referrals.

Education

GPA 6.8

Languages